We care about your order being delivered quickly, safely and with maximum convenience. In this article you will find all the necessary information about delivery methods, terms, cost and other important details related to receiving your order.
Delivery methods
- Courier delivery
We offer delivery of your order directly to your home or office. Our couriers will contact you before leaving to agree on a convenient delivery time. This method is available for residents of Krasnodar and nearby regions.
- Pickup from a pick-up point
You can pick up your order yourself from one of our pick-up points located in Krasnodar. The addresses and opening hours of the pick-up points are listed on the website.
- Delivery across Russia
For customers from other regions of Russia, we organize delivery through trusted transport companies such as SDEK, Boxberry, Russian Post and others. Delivery times and costs depend on the selected company and the remoteness of your region.
Delivery times
- In Krasnodar: 1–2 business days after placing the order.
- In Russia: from 3 to 10 business days depending on the region and the selected transport company.
Please note that delivery times may increase if the product is out of stock. We will notify you of such situations in advance and offer alternative options.
Delivery costs
- In Krasnodar: Delivery is free. For orders of lesser amount, the shipping cost is [specify cost].
- In Russia: Shipping cost is calculated individually depending on the weight, dimensions of the order and the remoteness of your region.
Order tracking
After sending the order, you will receive a tracking number for tracking. You can check the delivery status on the transport company's website or contact our support team.
Terms of receiving an order
- Upon receipt of the order, check the integrity of the packaging and the compliance of the goods with your order.
- If you chose to pay upon receipt, prepare the required amount in cash or check the possibility of paying by card.
- If you find damage or discrepancy between the order, contact us to resolve the issue.
Questions and support
If you have any questions about delivery or want to clarify details, our support team is always ready to help. Contact us by phone, email or via online chat on the website.
We value your trust and do everything possible to ensure that your order is delivered on time and in full safety!